Consumer Goods & Retail

The post-war boom in Consumer Packaged Goods is no more. As growth rates in consumption begin to stagnate, customer service expectations continue to surge. This is the age of the Amazon native generation, a market where omni-channel is a glorious if painful reality, where C2C retail threatens to upend traditional retail. With the profitability of all actors set to take a serious hit, retailers and manufacturers should spend big on time and energy to enhance on- and offline processes and strategies.

Follow us to keep in the loop